Privacy Policy

1. Introduction

Nitro Commerce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nitroscommerce.com and use our platform services. This policy is designed to comply with India's Digital Personal Data Protection Act 2023 (DPDP Act).

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us, such as when you:

• Fill out a contact form or sign up for a trial
• Subscribe to our newsletter or blog updates
• Request a consultation or demo
• Communicate with us via email at [email protected]
• Use our platform as a merchant customer

This information may include your name, email address, phone number, company name, GST number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Provide, operate, and improve our platform services
• Send you newsletters and marketing communications (with your consent)
• Analyze website traffic and usage patterns
• Comply with legal obligations under Indian law including the DPDP Act 2023
• Generate GST-compliant invoices and financial records

4. India DPDP Act 2023 Compliance

Nitro Commerce processes personal data in accordance with India's Digital Personal Data Protection Act 2023 (DPDP Act). As a Data Fiduciary, we:

• Collect only the personal data necessary for the stated purposes (data minimization)
• Process data only on lawful grounds including consent and legitimate use
• Implement appropriate technical and organizational measures to protect data
• Provide mechanisms for Data Principals to exercise their rights
• Do not transfer personal data outside India without appropriate safeguards

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on our website. For more information about our use of cookies, please see our Cookie Policy.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (such as cloud hosting, payment processing, and analytics tools)
• Legal authorities when required by Indian law, court order, or to protect our rights
• Business partners only with your explicit consent

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform infrastructure is designed with security controls appropriate for handling merchant commerce data. However, no method of transmission over the Internet is 100% secure.

8. Your Rights Under DPDP Act 2023

As a Data Principal under India's DPDP Act 2023, you have the following rights regarding your personal data:

• Right to access information about your personal data being processed
• Right to correction and erasure of inaccurate or incomplete data
• Right to grievance redressal through our designated contact
• Right to nominate another individual to exercise these rights on your behalf
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Indian law including tax and GST records retention requirements. Merchant account data is retained for the duration of the contract and for a period thereafter as required by law.

10. Third-Party Links

Our website may contain links to third-party websites including integrated commerce platforms. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

11. Children's Privacy

Our platform is designed for business use by adult merchants and brand operators. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Nitro Commerce
Tower B, DLF Cyber City Phase 2
Gurgaon, Haryana 122002, India
Email: [email protected]
Phone: +91 124 308 0591